I remember the large dollop of hype that surrounded the launch last year, with brands like Argos and Debenhams as launch partners. I really had high hopes for it.
From my discussion, it seems that the main barriers to up take are:
- Implementing Facebook Deals by, say, a supermarket or restaurant chain, requires significant investment in a back end system that monitors, tallies and verifies the Deals taken by customers across all stores.
- All checkout and front of house staff need to be trained to process the Deals.
- Brands need to go through Facebook and support Deals with a significant amount of advertising.
I guess you could argue no 3 might be the big sticking point and that maybe Facebook hindered adoption by not making it free, like other elements of Facebook. However, I reckon the implementation and fulfilment barriers are pretty huge for most brands. And I haven't come across many [any] case studies of brands using Deals effectively.
It's a shame Deals might be switched off as I thought it was a really nifty idea. Oh well, back to sending out downloadable coupons:)



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